Michigan EVV
Software - Caretap
Caretap is MDHHS-compliant Michigan EVV software that helps home care agencies reduce missed visits, clean up EVV faster, and keep clean data flowing to the state's HHAeXchange aggregator — without overwhelming caregivers or office staff.
Free EVV software for Michigan home care providers — always $0
EVV never costs you a cent with Caretap — on the same open vendor model Michigan uses. You only pay for the full platform (scheduling, billing, payroll, reporting). Capture clean visits, push compliant data to HHAeXchange, and stay above 85% without an EVV bill.
EVV shouldn’t slow your agency down.
Caretap is Michigan EVV Software designed to help home care agencies reduce missed visits, clean up EVV faster, and keep operations moving without overwhelming caregivers or office staff.
From first clock-in to final approval, our EVV Software keeps visits clean, simple, and efficient so your team spends less time fixing problems and more time running the agency.
THE REALITY
Michigan EVV Software that Works in the Real World
Most Michigan EVV Software platforms are rigid and hard to manage.
Caretap is built around how Michigan home care agencies actually operate:
We remove unnecessary complexity and focus on getting visits right the first time.
MDHHS-compliant EVV software for Michigan home care
Michigan's Electronic Visit Verification program is administered by the Michigan Department of Health and Human Services (MDHHS) under Section 12006(a) of the 21st Century Cures Act. MDHHS runs an open vendor model with HHAeXchange as the state EVV system and data aggregator. Caretap is built to meet MDHHS EVV requirements — caregivers capture visits in Caretap, and clean, compliant data flows straight to the HHAeXchange aggregator. You're never locked into the state portal, and EVV stays free, forever.
Open vendor model, done right
Use the free state HHAeXchange tools, or a compatible third-party system. Caretap is that system — built around your real workflow.
HHAeXchange integration
Verified visits transmit to Michigan's HHAeXchange aggregator inside the 7-day window, so claims get paid without rejection.
Every required data element
Service, recipient, caregiver, date, location, and times — captured by GPS or telephony, exactly as MDHHS requires.
Covers your MDHHS programs
Home Help, Home Health, MI Choice Waiver, MI Health Link, Behavioral Health, and managed care home health.
Why 85% is the number every Michigan agency is measured against
As of April 1, 2026, Michigan enforces Electronic Visit Verification under MDHHS Bulletin MMP 26-10. Every quarter, agency and FI/FMS providers must keep at least 85% of verified visits free of manual edits — measured separately for each payer.
Serve fee-for-service plus one or more managed care plans, and you must clear 85% with each one — there is no blended, agency-wide average to fall back on. HHAeXchange issues a monthly Compliance Report to you and to every payer.
Miss it, and corrective action follows. Falling below 85% for a payer can trigger required retraining, mandatory training attendance, a compliance plan, and a formal review meeting — with further action if it persists. Incomplete records also hold up payment.
Seven manual edit types count against your rate
Missing clock-ins and clock-outs, a missing caregiver, missing GPS or IVR details, or changing a time the system already logged — every correction chips away at your 85%. Your budget is just 15% of visits (about 150 edits in a 1,000-visit quarter). The 85% Playbook breaks down all seven and how to avoid them.
See all 7 in the playbookMDHHS EVV requirements: what Michigan agencies must meet
A plain-English summary of the Michigan Department of Health and Human Services (MDHHS) Electronic Visit Verification rules for home care providers.
The mandate
Under Section 12006(a) of the 21st Century Cures Act, MDHHS requires EVV for Medicaid-funded personal care services (PCS) and home health care services (HHCS) that involve an in-home visit.
The aggregator
MDHHS contracted HHAeXchange as the statewide EVV system and data aggregator. All visit data — no matter which EVV tool you use — must reach the HHAeXchange aggregator.
The model
Michigan uses an open vendor model. You may use the free state HHAeXchange portal, or a compatible third-party EVV system like Caretap that integrates via Electronic Data Interchange (EDI) and meets HHAeXchange's technical and business requirements.
The six required data elements
Type of service, individual receiving the service, individual providing the service, date of service, location of service, and the time the service starts and ends.
The programs covered
Home Health, Home Help, MI Choice Waiver, MI Health Link, Behavioral Health personal care, and Medicaid managed care home health care services. Managed care HHCS moved to a hard cutover through HHAeXchange on January 1, 2026.
The compliance threshold
As of April 1, 2026 (MDHHS Bulletin MMP 26-10), agencies must keep at least 85% of verified visits free of manual edits — per payer, per quarter. Falling below 85% triggers MDHHS corrective action.
Live-in caregiver exemption
Caregivers who live with their client may qualify via the MDHHS Live-In Caregiver Attestation Form (renewed every six months) but still submit service verification through CHAMPS Electronic Service Verification (ESV).
Source: MDHHS EVV program (michigan.gov/EVV) and Bulletin MMP 26-10. Caretap captures and transmits every required element to the state's HHAeXchange aggregator.
THE PROBLEMS
Common Issues We Hear
Michigan agencies often struggle with:
Caretap fixes the EVV workflow, not just the data.
How Caretap EVV Software Improves Homecare Operations
Simple Caregiver Experience
Admin Efficiency
Caregiver Adoption
Stay above the line
How Caretap EVV software keeps you above 85%
Staying above 85% means keeping manual edits under 15%. Caretap removes the reason an edit happens — by getting capture right at every link of the chain.
Schedule
Every visit is on the caregiver's phone before the shift.
Capture
Clean mobile clock-in / out with GPS at the door.
Transmit
Visits sync to HHAeXchange within the 7-day window.
Reconcile
Confirm each visit was accepted — and billed.
PROVEN RESULTS
Caretap Michigan EVV Software Impact - Real Operational Analytics
These numbers represent typical agency outcomes, not guarantees.
What Agencies Typically See After Switching to Caretap Michigan EVV Software
Time Saved
50-70%
reduction in EVV cleanup time
30-45 min
saved per coordinator per day
10-15 hrs
saved per week for mid-size agencies
60-70%
reduction in Billing time
Admin Efficiency
60%
fewer visit corrections
40%
fewer caregiver follow-ups
Faster
visit approvals with less back-and-forth
Caregiver Adoption
Up to 80%
faster onboarding for new caregivers
Fewer
EVV errors due to guided visit flow
Why Michigan Agencies Switched to Caretap Michigan EVV Software
Cleaner EVV visits
Less admin workload
Faster onboarding for new caregivers
Michigan EVV Software that fits daily operations
Trusted By Homecare Agencies
See What Our Clients Say About Us
I run a PCS Home Health Care agency in Minneapolis with 50 clients and 30 caregivers. I switched from Cashe to Caretap after one of my employees pointed out how simple and convenient it is. With Caretap, I can submit timecards and billing much faster, which has made a big difference in our daily operations.
I manage a Home Health Care agency with around 25–30 clients and 35–40 caregivers. Before Caretap, I used to spend hours working on billing claims, but now I finish billing in no time. Because Caretap saves me so much time, I can focus more on growing my company. Everything is online and easy to access, so I can track all my caregivers’ and clients’ data in one place. It’s made my job much faster and simpler.”
I run a PCA and homemaking business with about 30–40 clients and 35 caregivers. I used to spend 15–20 minutes on each timesheet, manually entering data and billing information into the state portal, which was very tedious. With Caretap, I can batch bill everything at once, and it’s made the whole process so much easier and faster.
Michigan EVV · Implementation Guide
The 85% Playbook
How Michigan home care agencies clear the EVV compliance threshold — the implementation steps, the edits to avoid, and the habits that keep you above the line, every quarter, with every payer.
- 01 Why 85% is the number that matters
- 02 The 7 manual edits that cost you
- 03 The 5 mistakes that sink compliance
- 04 Implementation in three steps
- 05 Getting manual edits under 15%
- 06 Case study: one agency at 98%
- 07 The complete Caretap platform
- 08 Your pre-review checklist & next steps
Free download · sourced from MDHHS Bulletin MMP 26-10
Get the full 85% Playbook
The complete guide Michigan agencies use to stay above the line — delivered straight to your inbox. No cost, no commitment.
PDF · 9 pages · Michigan-specific. We'll never share your details.
