Caretap reviews and client stories
Home care, ABA and EIDBI, mental health and interpreting agencies rate Caretap 4.8/5 on Capterra, G2 and Software Advice. Hear their stories in their own words.
Same score on all three review platforms
Capterra reviewers rate their likelihood to recommend Caretap 9/10 or higher
Featured client story
After seven years of using Caretap, Ali Hussain from Madina Home Care Agency shares his candid thoughts on the platform. Having worked with various software solutions in the past, he finds Caretap to be a standout for its simplicity, intuitive design, and dependable customer support. Hussain praises the team for their responsiveness and consistent service, noting the efficient rollout of updates with clear instructions and demos. He also mentions how Caretap has supported his daily operations and improved workflow over the years.
An agency owner on running EVV and billing with Caretap.
A Caretap client walks through their day-to-day experience.
Demos, feature updates and more from agencies on Caretap.
Case studies
Seven agencies in their own words. Listen to the interview or read the full case study.
Caregivers’ manual timesheets were hard to store, often illegible and full of errors. With Caretap, caregivers submit EVV logs that are saved electronically, and AbdiRazack bills them all together in one batch.
Entering each timesheet and its billing details into the state portal took 15–20 minutes. Batch billing everything at once with Caretap turned a tedious task into a quick one.
Ali moved to Caretap from Cashe after an employee pointed out how simple and convenient it is. Now his Minneapolis agency submits timecards and billing quickly.
Billing PCA and waivered services through Minnesota’s state portal was time consuming. Caretap drastically cut the time Idle spends on billing, and it’s an A+ in his book.
After a year on Caretap Interpreter Software, Olga calls billing, time logs and reports invaluable and recommends them to other agencies. She rates support responsiveness a 10/10.
Billing every PCA and waivered claim directly through the Minnesota state portal was tedious. Adam onboarded with Caretap in 2019 and has enjoyed the benefits ever since.
Billing claims used to take hours. Now it’s done in no time, with caregiver and client data in one place, so Angelina can focus on growing her agency.
Verified reviews
Recent reviews from owners, administrators and directors, published on Capterra and Software Advice.
“It makes EVV, timekeeping, and billing easier.”
Clock-ins, time entries and billing sit in one place, and support helps whenever an EVV, timekeeping or billing question comes up.
Seven years in, still easy for office staff and caregivers
Ally Home Health Care finds the app clear and organized, with quick answers to questions and prompt corrections from the Caretap team.
An affordable EHR that covers everything an ARMHS provider needs
Highlights responsive, knowledgeable support and onboarding that helps new providers get up and running with confidence.
Far faster than manual entry in the DHS system
Billing and documentation take much less time than entering everything by hand, especially when managing multiple clients.
Live support, usually with a same-day call back
She can reach a support person easily by chat or phone, and EVV questions typically get answered the same day.
“It was an easy transition from paper timesheet to login and logout.”
With Caretap for more than five years, she says timekeeping and billing are far simpler than they were on paper.
Share your experience. It helps other providers choose with confidence.
Ratings and reviews as published on Capterra, G2 and Software Advice on October 21, 2026. Quoted lines are the reviewers’ own words; other text summarizes their reviews.
Questions
Can’t find your answer? Our US-based team picks up Monday to Friday, 8 am to 5 pm.
Call 612-217-4838Reviews on Capterra and Software Advice go through each platform’s verification process before they’re published, and the reviews featured here were submitted without incentives. You can read every review on the platforms linked above.
Home care and PCA agencies, private duty nursing, ABA and EIDBI providers, ARMHS and mental health services, group homes, adult day care, and interpreting and translation agencies all run on the same platform.
Yes. Caretap’s EVV is 21st Century Cures Act compliant. Every visit captures GPS location, date, time, service and a point-of-care electronic signature, and caregivers can clock in from the iOS or Android app or by landline.
Yes. Caretap is HIPAA compliant, including secure two-way messaging between office staff, caregivers and clients.
Every agency gets white-glove onboarding, with in-person training and live webinars to help your office staff and caregivers move off paper or your current system.
Caretap integrates with ADP and QuickBooks, so verified hours flow into payroll and accounting without re-entry.
Get a live walkthrough of EVV, scheduling and batch billing, set up around how your agency works today.
White-glove onboarding and US-based support included
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